In-house designed and supported technology...

Solutions that are designed to positively impact end users operations...

Experienced team of development and support professionals...

Our Team

Mark Drury

Mark Drury

Executive Director

Mark has over 15 years’ experience in assisting contact centres to successfully adopt hosted technology solutions. Previously the founder of one of BCH’s most longstanding partners, Mark joined the BCH team in 2014 to manage and lead the business towards a broader audience.
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Rob Macdonald

Rob Macdonald

Product Development Director

Rob is a co-founder of BCH solutions. With over 20 years involved in the programming and design of hosted telephony services, he is responsible for the development of BCH’s product portfolio. Rob also works alongside our strategic partners, designing bespoke end user solutions.
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Amanda Franklin

Amanda Franklin

Technical Director

Amanda has many years experience in telephony, computing and electronics. As BCH’s Technical Director, Amanda is responsible for strategic technical decisions and direction regarding the core infrastructure, providing a continuous and reliable service.
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Chris Johnson

Chris Johnson

Technical Manager

Chris has over 12 years’ experience in telecoms, having originally started at BCH as a programmer. Chris has worked his way through the ranks to become BCH’s Technical Manager, a position which he has held since 2008. He and his team are responsible for running BCH’s technical infrastructure and PCI DSS Compliance.
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Andy Haigh

Andy Haigh

Senior Engineer

As a co-founder of BCH solutions, Andy has 20 years of call-centre systems’ programming experience. Andy is responsible for core service development and implementation, and manages a variety of key customers’ bespoke requirements.
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Russell Livett

Russell Livett

Support Manager

Since 2003, Russell has held a technical support role. As Support Manager, Russell is responsible for managing BCH’s Support Team who collectively ensure all customer requests are dealt with in a timely manner.
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Matt Brown

Matt Brown

Account Manager

Matt has over 8 years’ experience in telecoms and has been with BCH since March 2009. Matt is responsible for developing BCH Solutions’ reseller partners in line with the Academy Programme which provides committed partners with the tools and incentives required to maximise their profitability and create sustainable revenues.
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